Billing Terms & Condition

Last updated: December 24, 2025

These Billing Terms & Conditions (“Billing Terms”) explain how URBIONIC (“we”, “us”, or “our”) handles pricing, charges, billing cycles, and related matters for orders placed through our online store. By submitting payment information and placing an order, you agree to these Billing Terms in addition to our Terms of Service and Payment Policy.

 

1. Pricing and currency

  • All product prices are displayed in the currency shown at checkout (for example, USD or any other supported currency).

  • Prices may change at any time without prior notice, but orders already completed will be charged at the price shown at the time of purchase.

  • Promotions, discounts, and coupon codes may be subject to specific conditions and time limits, which will be indicated where applicable.

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If there is an obvious pricing error (for example, due to a technical mistake), URBIONIC reserves the right to cancel the order or contact you with the correct price and let you confirm or cancel.

 

2. Accepted payment methods

You agree to provide valid and current payment information when placing an order.

 

URBIONIC may accept one or more of the following (depending on configuration and your region):

  • Major credit and debit cards.

  • Digital wallets and accelerated checkouts (e.g., Shop Pay, Apple Pay, Google Pay).

  • Other local or alternative methods shown at checkout.

The payment methods available to you are those displayed at the time you confirm your order.

 

3. Billing authorization

By entering your payment details and confirming your order:

 

  • You authorize URBIONIC and its payment processors to charge your selected payment method for the full order total, including products, shipping, taxes, and any applicable fees.

  • You represent and warrant that you have the legal right to use the payment method provided.

  • You agree that any information you supply is true, correct, and complete.

If your payment method is declined or cannot be processed, your order may be cancelled or placed on hold until updated billing information is provided.

 

4. Timing of charges

  • For standard one‑time purchases, the full amount is typically charged when your order is placed or shortly thereafter when payment is captured.

  • In some cases, an authorization hold may appear on your account first, followed by final capture.

  • Your order will not be shipped until payment has been successfully authorized and captured.

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If URBIONIC offers pre‑orders or backorders, specific billing terms (such as charging at order or at dispatch) will be explained on the product page or at checkout.

 

5. Taxes, duties, and fees

  • Applicable sales taxes, VAT, or other required charges may be added to your order at checkout based on your billing or shipping address.

  • For international shipments, customs duties, import taxes, and additional fees may be charged by your local authorities and are generally your responsibility unless clearly stated otherwise at checkout.

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Any estimated duties and taxes that are prepaid (where supported) will be displayed before you confirm payment.

 

6. Invoices and billing information

  • A digital order confirmation and receipt will be sent to the email address you provide at checkout.

  • You are responsible for ensuring that your contact and billing information is accurate and up to date.

  • If you need an updated or duplicate invoice, you can contact URBIONIC support with your order number.

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URBIONIC is not responsible for non‑delivery of billing emails due to incorrect addresses, spam filters, or mailbox issues.

 

7. Failed, late, or reversed payments

URBIONIC may take the following steps if a payment fails, is reversed, or is disputed:

 

  • Cancel or suspend the affected order or delivery until payment is resolved.

  • Request that you provide an alternative valid payment method.

  • In the case of chargebacks or disputes, provide evidence of the transaction to the payment provider and respond according to their rules.

Repeated disputes, chargebacks, or fraudulent activity may result in restrictions or termination of your ability to purchase from URBIONIC.

 

8. Refunds and billing adjustments

  • Approved refunds are processed according to our Return & Refund Policy and are typically issued back to the original payment method.

  • Once a refund is processed, the timing of when it appears on your statement is determined by your bank or payment provider.

  • If an incorrect amount is charged due to a technical issue or error, URBIONIC may issue a partial refund or additional charge after contacting you for confirmation where required.

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Refund eligibility and conditions are governed by the Return & Refund Policy, which should be reviewed alongside these Billing Terms.

 

9. Subscriptions and recurring billing (if applicable)

If URBIONIC offers subscription products or recurring billing services:

 

  • The billing interval (e.g., monthly, quarterly, annually), price, and renewal terms will be clearly stated at signup and in your confirmation email.

  • Your selected payment method will be charged automatically at each renewal date unless you cancel in accordance with the instructions provided.

  • You are responsible for cancelling before the renewal date if you do not wish to continue the subscription.

Specific cancellation deadlines and any non‑refundable periods will be described in the subscription details.

 

10. Fraud prevention and verification

To protect customers and the business, URBIONIC may:

 

  • Use internal and third‑party tools to detect and prevent fraud.

  • Request additional information or documentation to verify your identity or payment details.

  • Cancel or refuse any order when fraudulent, unauthorized, or illegal activity is suspected.

In such cases, URBIONIC may refund any payment collected for cancelled orders, subject to applicable laws and bank timelines.

 

11. Changes to these Billing Terms

URBIONIC may update these Billing Terms from time to time to reflect changes in law, payment methods, or business practices.

 

  • When changes are made, the “Last updated” date at the top of this page will be revised.

  • Your continued use of the store and submission of payment information after changes take effect constitutes acceptance of the updated Billing Terms.

If you do not agree to the updated Billing Terms, you should stop placing orders and contact URBIONIC with any questions.

 

12. Contact information

For billing questions, corrections, or concerns about a specific charge, please contact:

URBIONIC
Email: Support@URBIONIC.Shop
Phone: +1 (854) 239‑8901

Include your order number, billing date, and payment method type (for example, “credit card ending in ****”) so support can assist you more quickly.