FAQ

Orders

Q: How do I place an order?
A: Browse the URBIONIC store, add your chosen items to the cart, then proceed to checkout to enter your shipping and payment details. You will receive an order confirmation email once your purchase is complete.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, so changes or cancellations may not always be possible. If you need to modify or cancel your order, contact us as soon as possible with your order number, and the support team will do their best to assist.

Q: How can I track my order?
A: When your order ships, you will receive an email with a tracking number and a link to track your package. Tracking updates may take 24–48 hours to appear after dispatch.

Shipping

Q: Do you ship within the United States?
A: Yes. URBIONIC offers domestic shipping within the United States with Economy and Standard options. Estimated delivery times and prices are shown at checkout and in the Shipping Policy.

Q: Do you ship internationally?
A: Yes. URBIONIC ships to many countries worldwide using Economy International and express services (such as DHL Express and USPS, where available). Exact availability, transit times, and costs depend on your destination.

Q: How long will it take to receive my order?
A: Delivery time includes order processing plus transit time. Domestic Economy typically takes about 5–8 business days and Standard about 3–4 business days, while international orders generally take longer depending on service and customs.

Q: Will I have to pay customs duties or import taxes?
A: For international orders, your local customs office may charge duties, taxes, or fees. These charges are usually the customer’s responsibility unless clearly stated otherwise at checkout.

Returns & Refunds

Q: What is your return policy?
A: URBIONIC accepts returns within 30 days from the date of delivery, with free return shipping, no restocking fees, and no final sale items, subject to the conditions listed in the Return Policy page. Items must be unused and in original condition.

Q: How do I start a return?
A: Contact URBIONIC at Support@URBIONIC.Shop or call +1 (854) 239‑8901 with your order number and the item(s) you wish to return. You will receive return instructions and a prepaid shipping label if your return is approved.

Q: When will I receive my refund?
A: Once your return is received and inspected, approved refunds are issued to your original payment method. Processing times vary by bank or payment provider, but it typically takes several business days for the refund to appear on your statement.

Q: Can I exchange an item?
A: Because inventory can change quickly, direct exchanges are not always guaranteed. The fastest option is usually to return the original item for a refund and place a new order for the item you want.

Payments & Billing

Q: What payment methods do you accept?
A: URBIONIC accepts major credit and debit cards and may also support digital wallets and other local payment methods, depending on your region and checkout configuration. The available options are shown at checkout.

Q: Is checkout secure?
A: Yes. The store uses SSL/TLS encryption and trusted payment processors to help protect your personal and payment details. Look for “https://” and the padlock icon in your browser’s address bar during checkout.

Q: Why was my payment declined?
A: Payments may be declined for reasons such as insufficient funds, incorrect card details, bank security checks, or restrictions on international purchases. If this happens, double‑check your information or contact your bank, then try again or use a different payment method.

Products & Inventory

Q: What does it mean if an item is out of stock?
A: If an item is marked “Out of stock,” it is currently unavailable to order. Some products may return after restocking, while others may be discontinued. You can contact support to ask about expected restock dates.

Q: Do you offer pre‑orders or backorders?
A: If URBIONIC offers pre‑orders or backorders, this will be clearly indicated on the product page along with estimated shipping timeframes and any special conditions.

General & Support

Q: How do I contact customer support?
A: You can reach URBIONIC at:

• Email: Support@URBIONIC.Shop

• Phone: +1 (854) 239‑8901
  Support is available during regular business hours on business days.

Q: Where are you located?
A: URBIONIC’s main address is:
2137 Northwest 59th Street, Miami, Florida 33142, United States.

Q: I can’t find the answer to my question. What should I do?
A: If your question is not covered in this FAQ, please contact URBIONIC via email or phone, or use the Contact Us page form. The team will be happy to help.