Privacy policy

Last updated: December 24, 2025

This Privacy Policy describes how URBIONIC (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website and other online services (collectively, the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

URBIONIC
Address: 2137 Northwest 59th Street, Miami, Florida 33142, United States
Email: Support@URBIONIC.Shop
Phone: +1 (854) 239‑8901

If you have any questions about this Privacy Policy or how your data is handled, you may contact us using the details above.

2. Information we collect

We collect the following types of information when you use our Site or interact with us:

Identity and contact information: Name, email address, phone number, billing address, shipping address.
Order and payment information: Products purchased, order details, transaction amounts, payment method (payment details are processed by our payment providers and are not stored in full by us).
Account information: Username, password, order history, preferences (if you create an account).
Technical and usage data: IP address, browser type, device information, operating system, referral URLs, pages viewed, time and date of visits, and similar analytics data.
Marketing and communications data: Your preferences in receiving marketing from us and your communication preferences.

You may choose not to provide certain information, but this may limit your ability to use some features of the Site (for example, placing an order).

3. How we collect information

We collect personal information in the following ways:

Directly from you: When you place an order, create an account, subscribe to newsletters, contact customer support, or otherwise communicate with us.
Automatically: Through cookies, log files, web beacons, tags, and similar technologies when you browse or interact with the Site.
From third parties: Payment processors, analytics providers, advertising networks, and shipping carriers may provide information relating to your transactions and interactions with our services.

4. How we use your information

We use the information we collect for the following purposes:

To process and fulfill your orders, including arranging shipping, providing order confirmations, and handling returns or refunds.
To operate, maintain, and improve our Site, products, and services.
To communicate with you, including responding to inquiries, providing customer support, and sending service‑related messages.
To send marketing communications (where permitted by law and your preferences), such as promotions, special offers, and newsletters.
To personalize your experience on the Site, including remembering your preferences and tailoring content and offers.
To detect, prevent, and address fraud, security issues, or other illegal activities.
To comply with legal obligations and enforce our terms and policies.

5. Cookies and similar technologies

We use cookies and similar tracking technologies to:

Remember your settings and preferences.
Keep you signed in to your account.
Analyze Site traffic and usage to improve performance.
Deliver and measure the effectiveness of advertising.

You can usually instruct your browser to refuse cookies or to indicate when a cookie is being sent. If you disable cookies, some parts of the Site may not function properly.

6. How we share your information

We may share your personal information with:

Service providers: Third‑party partners who perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, analytics, and marketing support.
Shopify: Our store is hosted on Shopify, which provides the online e‑commerce platform that enables us to sell our products and services. Shopify processes your personal information in accordance with its own privacy policy.
Legal and compliance recipients: Authorities, regulators, or other parties when required by law, to protect our rights, or in connection with a legal claim.
Business transfers: In connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information in the common sense of the term, but some laws may consider certain sharing for advertising or analytics as a “sale” or “sharing”. Where required, we will provide you with options to opt out.

7. International transfers

URBIONIC is based in the United States, and your information may be processed in the U.S. and other countries where our service providers operate. These locations may have data protection laws different from those in your country.

Where required by law, appropriate safeguards are used to protect your personal data when transferred internationally.

8. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

To provide products and services to you.
To comply with legal, accounting, or reporting obligations.
To resolve disputes and enforce our agreements.

When your information is no longer needed, it will be deleted or anonymized in accordance with applicable laws.

9. Your rights

Depending on your location and applicable laws (for example, GDPR, CCPA, or other privacy regulations), you may have the right to:

Access the personal information we hold about you.
Request correction or update of inaccurate or incomplete data.
Request deletion of your personal information, subject to legal obligations.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent (such as marketing emails).
Receive your data in a portable format, where technically feasible.

To exercise any of these rights, contact us at Support@URBIONIC.Shop with your name, contact information, and a description of your request.

10. Marketing communications

If you subscribe to marketing or newsletters, you may receive emails about products, promotions, and updates. You can opt out at any time by:

Clicking the “unsubscribe” link in our emails.
Contacting us at Support@URBIONIC.Shop.

Even if you opt out of marketing, you may still receive transactional or service‑related messages (for example, order confirmations or shipping updates).

11. Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

12. Children’s privacy

Our Site is not intended for children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so that such information can be removed.

13. Third‑party websites

The Site may contain links to third‑party websites or services that are not operated by URBIONIC. This Privacy Policy does not apply to those third‑party sites. Review the privacy policies of any third‑party site you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When changes are made, the “Last updated” date at the top of this page will be revised. Your continued use of the Site after any changes constitutes acceptance of the updated Privacy Policy.

15. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:

URBIONIC
Email: Support@URBIONIC.Shop
Phone: +1 (854) 239‑8901
Address: 2137 Northwest 59th Street, Miami, Florida 33142, United States